FAQ
Ask away. We're not gatekeeping!
Orders
Choose your favorite pieces, select any available options, and click "Add to Bag." When you're ready, proceed to checkout and enter your shipping and payment information. Once your order is placed, you'll receive a confirmation email with your order details.
You'll receive an order confirmation email at the address provided at checkout. This usually arrives within a few minutes. If you don't see it, please check your spam or promotions folder. Still can't find it? Reach out via our Contact Us form with your name and checkout email, and we'll help sort it out.
We totally get it ☺️— mistakes happen! If you need to update your shipping address or cancel your order, please contact us as soon as possible through our Contact Us form and include your order number. We’ll do our best to help before your order ships.
Once the package has been handed over to the carrier, an address change or redirection may no longer be possible. If the carrier can redirect the package, an additional fee may apply. Packages returned because of an incorrect or incomplete address may also require an additional shipping fee for redelivery.
For your security, billing details can't be edited after an order is placed. If your order goes through successfully, no action is needed on your end. If a payment doesn't go through or your order is canceled, simply place a new order with the correct billing info. We're here if you run into any issues.
Shipping & Returns
We offer free standard shipping on U.S. orders of $50 or more. A flat $10 standard shipping fee applies to orders under $50. International shipping rates are calculated at checkout.
Yes! 😸
We ship to most countries worldwide. International shipping rates are calculated at checkout. Customs duties, taxes, or other import fees may apply and are the recipient’s responsibility. As these charges are collected by local customs authorities, they cannot be refunded by Loveden.
Orders are typically processed within 3–5 business days before they head out for delivery. You'll receive a shipping confirmation email with tracking details as soon as your order is on its way.
U.S. orders typically arrive within 5–10 business days after shipment. International orders typically arrive within 7–14 business days, depending on the destination and customs processing. Where available, DHL Express delivery takes approximately 2–4 business days after shipment for an additional $25.Delivery estimates do not include our 3–5 business day processing time.
We accept returns and exchanges within 14 days of delivery. After 14 days, refunds are no longer available, but eligible items may still be exchanged within 30 days of delivery.
Returned items must be unworn, unused, undamaged, and in their original condition and packaging. Customers are responsible for return shipping, and a $5 return processing fee will be deducted from approved refunds. This fee does not apply if an item arrives damaged, defective, or incorrect.
For hygiene reasons, earrings are final sale unless they arrive damaged, defective, or incorrect. To start a return or exchange, please contact us through our Contact Us form.
Our Products
Sizing and adjustability vary by design. Please check the measurements and sizing details on each product page to find the best fit. If you need help choosing, please contact us through our Contact Us form.
Not yet, but they're on the way! Stay tuned as we're working on bringing gift cards to Loveden soon.
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Don't hesitate to reach out with any questions