Terms of service

Last updated: August 2026

Welcome to Loveden. These Terms of Service ("Terms") govern your access to and use of our website, online store, products, content, features, and related services (collectively, the "Services").

Throughout these Terms, "Loveden," "we," "us," and "our" refer to the operator of this website.

By accessing our website, creating an account, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the Services.

1. Use of Our Website

You may use the Services only for lawful, personal, and non-commercial purposes unless we have expressly authorized otherwise.

You agree not to:

• Use the Services for fraudulent, unlawful, or malicious purposes

• Interfere with the operation or security of the website

• Introduce viruses, malware, or other harmful code

• Attempt to gain unauthorized access to our systems or accounts

• Scrape, copy, reproduce, sell, or exploit website content without permission

• Infringe the intellectual property or other rights of Loveden or any third party

• Use false or misleading information when placing orders or interacting with the Services

We may restrict or terminate access to the Services if we reasonably believe these Terms have been violated.

2. Accounts & Customer Information

You may be asked to provide information such as your name, email address, billing information, payment details, and shipping address when using the Services.

You are responsible for ensuring that the information you provide is accurate, complete, and current.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You may not transfer, sell, or assign your account to another person without our permission.

3. Products

We make reasonable efforts to display and describe our products accurately.

However, product colors, finishes, scale, texture, and appearance may vary slightly depending on photography, lighting, screen settings, device type, and individual material characteristics.

Minor variations in color, texture, or finish do not necessarily constitute a defect.

Product descriptions, specifications, prices, and availability may be updated at any time without prior notice.

We reserve the right to discontinue products or limit available quantities where reasonably necessary.

If you receive an item that is damaged, defective, or incorrect, please refer to our Return & Refund Policy 

4. Orders & Payments

Placing an order constitutes an offer to purchase from Loveden.

We reserve the right to decline or cancel an order for legitimate reasons, including:

• Product unavailability

• Pricing or listing errors

• Payment issues

• Suspected fraud

• Shipping restrictions

• Unusual or unauthorized order activity

Your order is considered accepted once payment has been successfully processed and your order has been confirmed.

Please review your order details carefully before completing checkout.

If you need to cancel an order or change your shipping information, contact us as soon as possible. We will do our best to accommodate your request before fulfillment begins, but changes cannot be guaranteed once an order has been processed or shipped.

Prices, discounts, and promotions may change without notice.

Unless otherwise stated, displayed product prices do not include shipping charges, customs duties, import taxes, VAT, or other fees that may apply to your order.

Purchases are subject to our Return & Refund Policy.

5. Shipping & Delivery

Processing times, shipping rates, and estimated delivery times are described in our Shipping Policy 

Delivery times are estimates and are not guaranteed.

Shipping may be affected by carrier delays, weather, holidays, customs processing, transportation disruptions, or other circumstances outside our reasonable control.

Once your order ships, tracking information will be provided where available.

If your package is significantly delayed, lost, stolen, damaged in transit, or marked as delivered but cannot be located, please contact us with your order number and tracking information.

Where applicable, we may assist with or coordinate a claim with the shipping carrier.

Replacement or reimbursement for lost or stolen packages may depend on the circumstances and the outcome of the carrier's investigation.

6. Returns & Refunds

Eligible returns are governed by our Return & Refund Policy 

Please review that policy before requesting a return.

Items sent back without prior return authorization may not be accepted.

Certain products, including earrings for hygiene reasons, may not be eligible for return or exchange.

Refund eligibility, restocking fees, processing timelines, and other conditions are described in our Return & Refund Policy.

Nothing in these Terms limits consumer rights that cannot legally be excluded under applicable law.

7. Intellectual Property

The content available through the Services, including our:

• Brand name

• Logos

• Product names

• Photographs

• Videos

• Graphics

• Website design

• Text

• Product descriptions

• Campaign materials

• Other original content

is owned by or licensed to Loveden and may be protected by copyright, trademark, and other intellectual property laws.

You may access this content for personal use only.

Without our prior written permission, you may not reproduce, republish, distribute, modify, sell, commercially exploit, or create derivative works from Loveden content.

Nothing in these Terms grants you ownership of or a license to Loveden's trademarks or other intellectual property except as expressly stated.

8. Third-Party Services & Shopify

Our website may contain links to, integrations with, or services provided by third parties.

We are not responsible for the content, availability, privacy practices, security, or policies of third-party websites or services.

You should review the applicable terms and policies before using third-party services.

Loveden is powered by Shopify, which provides the ecommerce infrastructure used to operate the Services.

However, purchases made through our store are transactions directly between you and Loveden.

Shopify is not responsible for products sold by Loveden or for disputes, injuries, losses, or damages arising from purchases made from Loveden.

9. Privacy

Personal information collected through the Services is handled in accordance with our Privacy Policy 

Because our store is powered by Shopify, Shopify may also process certain personal information in connection with your use of the Services.

We may use third-party providers for services such as payment processing, analytics, advertising, shipping, customer support, and website functionality.

For more information about how your personal information is collected, used, shared, and processed, please review our Privacy Policy.

10. Errors & Availability

Occasionally, information on the website may contain errors or omissions relating to:

• Product descriptions

• Prices

• Promotions

• Shipping charges

• Delivery estimates

• Inventory

• Product availability

We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary and permitted by law.

If we cancel an order after payment has been collected, the applicable payment will be refunded.

We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.

11. Disclaimer & Limitation of Liability

To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

Except where expressly stated by Loveden or required by law, we do not make additional warranties regarding the Services or products offered through the website.

To the fullest extent permitted by law, Loveden and its affiliates, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services.

This may include loss of profits, revenue, data, savings, or similar losses.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable consumer protection laws.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

12. Changes, Governing Law & Contact

We may update these Terms from time to time.

The latest version will always be available on this page, and the "Last updated" date will indicate when the Terms were most recently revised.

Material changes will be communicated where required by applicable law.

These Terms are governed by the laws applicable to the legal entity operating Loveden.

Governing jurisdiction: [ADD JURISDICTION]

Nothing in this section limits mandatory consumer rights that apply under the laws of your place of residence.

For questions about these Terms, please contact:

Loveden
Customer Service Email: lovedensupport@gmail.com
Business Line: +1 6364301121