Refund policy
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery. After 14 days, refunds are no longer available, but eligible items may still be exchanged within 30 days of delivery. Each order may be returned once.Returned items must be unworn, unused, undamaged, and in their original condition and packaging, with tags attached where applicable. Items showing signs of wear, stains, scratches, alterations, or perfume residue may not be accepted.For hygiene reasons, earrings are final sale unless they arrive damaged, defective, or incorrect.
Starting a Return
To start a return or exchange, please contact us through our Contact Us form or at lovedensupport@gmail.com. Include your order number, the item name, and clear photos where applicable.Our team will review your request and email you the return address and next steps within 48 business hours. Please ship the item within 5 days of approval and provide the carrier name and tracking number.All returns and exchanges must be approved before they are sent back. Unauthorized returns may not be accepted.
Return Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as Loveden cannot be responsible for returns lost or damaged in transit.A $5 return processing fee will be deducted from approved refunds. This fee helps cover the inspection and processing of returned items.The processing fee and return shipping costs do not apply when an item arrives damaged, defective, or incorrect.Original shipping charges are non-refundable unless the return is due to an error on our part. Loveden offers free standard shipping on orders of $50 or more, while orders below $50 are charged $10. If a return reduces the value of the items you keep below $50, the standard $10 shipping fee will be deducted from your refund.
Exchanges
Eligible items may be exchanged within 30 days of delivery, subject to availability. Customers are responsible for returning the original item and paying the shipping cost for the replacement. The $5 processing fee does not apply to exchanges.Please allow up to 5 business days for the replacement to ship after we receive and inspect the returned item.
Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the item and packaging.Once approved, we’ll make it right without charging a processing fee or additional shipping costs.
Refused and Unclaimed Packages
Customers are responsible for applicable import duties, taxes, and customs fees.International packages returned because duties or taxes were not paid are subject to a 30% processing fee, along with any related shipping, customs, or carrier costs.U.S. packages returned as refused or unclaimed are subject to a 20% processing fee, plus applicable shipping costs.For refused or unclaimed international packages, original and return shipping costs, duties, taxes, customs charges, and carrier fees will be deducted from the refund. If these costs exceed the order value and the package cannot be returned, we may be unable to issue a refund.
Refunds
Once we receive and inspect your return, we’ll contact you within 7 business days. Approved refunds will be issued to your original payment method within 10 business days, minus any applicable processing fee or shipping costs.Your bank or credit card provider may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us through our Contact Us form or at lovedensupport@gmail.com.
For Special Orders
We respect the consumer rights that apply in each customer’s location. This may include a 14-day withdrawal period for eligible EU orders, and we’ll handle all returns in accordance with applicable local consumer protection laws.