Shipping policy
Last updated: August 2026
Processing Time
Orders are typically processed within 3–5 business days, Monday through Friday, excluding weekends and major holidays.
Processing may take slightly longer during holidays, promotional periods, or periods of high order volume. Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
United States
We offer free standard shipping on U.S. orders of $50 or more. A flat $10 standard shipping fee applies to orders under $50.
U.S. orders typically arrive within 5–10 business days after shipment.
International
We ship to most countries worldwide. International shipping rates are calculated at checkout based on the destination and available shipping method.
International orders typically arrive within 7–14 business days after shipment, depending on the destination and customs processing.
Where available, DHL Express shipping may be selected for an additional $25, with estimated delivery within 2–4 business days after shipment.
Delivery estimates do not include the 3–5 business day processing period and may be affected by customs or carrier delays.
Shipping Carriers
We work with major carriers, including USPS, FedEx, and DHL. The carrier used may vary depending on the destination, selected shipping method, and logistics availability.
Tracking Your Order
Once your order ships, we’ll send you a confirmation email with tracking information. Tracking may take some time to update after the package has been handed over to the carrier.
Depending on the shipping service and the information provided at checkout, updates may also be available by text message or through your Loveden account.
If you haven’t received tracking information after the expected processing period, please contact us through our Contact Us form with your order number.
Shipping Address Changes
If you need to update your shipping address, please contact us as soon as possible after placing your order. We’ll do our best to make the change before the order ships.
Once a package has been handed over to the carrier, an address change or redirection may no longer be possible. If the carrier can redirect the package, an additional fee may apply.
Please check that your shipping information is complete and accurate before placing your order. If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply for redelivery.
Duties, Taxes & Customs
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the recipient’s responsibility and are not included in the product or shipping price paid to Loveden.
As these charges are collected by customs authorities rather than Loveden, they cannot be refunded by us. Customs processing may also extend delivery beyond the original estimate.
For information about packages returned because of unpaid duties, refusal, or failure to collect, please refer to our Return & Refund Policy.
Delayed, Lost or Stolen Packages
We know how frustrating it can be when a package doesn’t arrive as expected, and we’ll do our best to help.
If your tracking shows a significant delay, a missing package, or a delivery you cannot locate, please contact us through our Contact Us form with your order number and tracking information.
Before contacting us, please check around the delivery location and with household members, neighbors, or building management, as carriers may leave packages in an alternate safe location.
We’ll review the available tracking information and, where applicable, help coordinate a claim with the carrier. Our shipments are insured, but replacement or reimbursement will depend on the circumstances and the outcome of the carrier’s investigation.
While we cannot control every package after it has been handed over to the carrier, we’ll work with you to help resolve delivery issues whenever possible.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If an item arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible through our Contact Us form.
Please include your order number and clear photos of the item and packaging so we can review the issue and help make it right.
For more information, please refer to our Return & Refund Policy.
Policy Updates
Loveden reserves the right to update or clarify this Shipping Policy when necessary. Any changes will be published on this page with an updated revision date.
For shipping questions, please contact us through our Contact Us form.